Privacy Policy

Who We Are & What This Covers

Elite Service & Enterprises, LLC ("Elite Service," "we," "us," or "our") is a Virginia Class A commercial contractor based in Chesapeake, Virginia, serving commercial customers across Hampton Roads. This Privacy Policy explains what information we collect on our website at eliteserviceva.com, how we use it, and the choices you have regarding that information.

By using our website or submitting a contact form, you agree to the practices described in this policy. If you do not agree with these practices, please do not use the website or submit information through it.

Information We Collect

Information You Provide Directly

When you contact us through a form on our website (including service inquiries, quote requests, Elite Advantage Program proposal requests, and career applications), we collect the information you submit, which may include:

• Name and company name
• Email address
• Phone number
• Business address or service location
• Information about your equipment, project, or service needs
• Industry, number of locations, or other operational details
• Any messages, notes, or attachments you include

Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect limited technical information, including:

• Your IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring website
• Device type (desktop, tablet, mobile)

This information is used in aggregate to understand how visitors use our website and is not personally identifiable on its own.

Information We Do Not Collect

We do not collect Social Security numbers, financial account information, or payment card data through this website. Service billing and payment information is handled separately through our office under established commercial customer relationships.

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your inquiry. Our team reviews form submissions and contacts you within 1-3 business days regarding your service request, proposal, or question.
• To provide service estimates and proposals. Information about your equipment, locations, and scope of work is used to prepare quotes and Elite Advantage Program proposals.
• To dispatch service and schedule appointments. Once you become a customer, your contact and location information is used for scheduling, dispatch, and ongoing service communications.
• To improve our website and services. Aggregate analytics data helps us understand which pages and services are most useful to our visitors.
• To meet legal and regulatory obligations. Including license, insurance, and contractor recordkeeping requirements as applicable.

We do not use your information to send unsolicited marketing emails, sell products unrelated to our services, or share your information with third-party marketers.

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers. We use trusted third-party services for website hosting, form submission processing, email delivery, and similar operational support. These providers access information only as needed to perform their services and are bound by confidentiality obligations.
• Subcontractors or partners. If your project requires coordination with subcontractors, manufacturers (such as factory-trained Carpigiani or Manitowoc service), or other partners, we may share relevant project information as needed to complete your work.
• Legal requirements. We may disclose information if required by law, subpoena, court order, or other valid legal process, or to protect the safety, rights, or property of our company, customers, or others.
• Business transitions. In the event of a merger, acquisition, or sale of business assets, customer information may transfer to the successor entity.

Cookies & Analytics

Our website may use basic cookies and similar tracking technologies to support core functionality (such as remembering form input during your session) and to gather aggregate analytics about website usage. These cookies do not store personally identifiable information.

Most web browsers allow you to control cookies through your browser settings. You can choose to block cookies, delete existing cookies, or be notified when a cookie is being set. Note that disabling cookies may affect website functionality.

We do not use cookies to track you across other websites for advertising purposes, and we do not participate in third-party advertising networks.

How Long We Keep Information

We retain personal information only for as long as needed for the purposes described in this policy. For customer relationships, this typically means the duration of the service relationship plus a reasonable period afterward for warranty support, equipment service history, and recordkeeping requirements.

Inquiry submissions that do not result in a service relationship are typically retained for up to 24 months before being deleted or anonymized.

Data Security

We take reasonable precautions to protect the information you provide, including industry-standard encryption for data transmitted through our website (HTTPS) and access controls on internal systems that store customer information.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have specific security concerns about information you've submitted, please contact us directly.

Your Rights & Choices

You have the following rights regarding the information we hold about you:

• Access. You may request a copy of the personal information we have on file about you.
• Correction. You may request that we correct inaccurate information we hold about you.
• Deletion. You may request that we delete personal information we hold about you, subject to limitations for active customer relationships, legal recordkeeping requirements, or other lawful purposes.
• Opt-out of communications. If you no longer wish to receive non-essential communications from us, contact us and we will remove you from those communications.

To exercise any of these rights, please contact us using the information at the bottom of this policy. We will respond to verified requests within a reasonable timeframe.

Children's Privacy

Our website and services are directed to commercial businesses, not to children. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be noted prominently on the website or communicated directly to active customers. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise any of your rights described above, or wish to update or correct information we hold about you, please reach out to us directly.