Compressor Short Cycling
Why repeated starts damage compressors and what to document before calling.
Read the short-cycling guide →
Commercial Refrigeration Services
Commercial Refrigeration Repair & Service in Hampton Roads
Walk-In Coolers, Freezers, Ice Machines & Commercial Cold Equipment
Elite Service & Enterprises provides commercial refrigeration repair, maintenance and installation for restaurants, hotels, grocers, facilities and multi-location operators across Hampton Roads. Our Class A team services walk-in coolers and freezers, ice machines, reach-ins, prep tables and display cases. Commercial accounts only. After-hours response is reserved for established customers and Elite Advantage members.
Class A Licensed
#2705 1553792
Factory-Trained
Manitowoc Ice Machines
Since 2014
12+ Years
Find the Right Service
Commercial Refrigeration by Equipment Type
Go directly to the page that matches the equipment that is down, underperforming or due for maintenance.
Built for Commercial Operators
More Than a Service Call. A Partnership.
For restaurants, hotels, grocers, and property managers across Hampton Roads, refrigeration uptime is revenue. We're built to be the dependable partner that keeps your cold chain running and your inventory protected.
Class A Licensed
Virginia's highest contractor classification. Authorized for refrigeration installation, mechanical systems, and electrical work at any project value.
Factory-Trained
Factory-trained service for Manitowoc commercial ice machines, with experience across major commercial refrigeration brands.
Cross-Trade Capability
Refrigeration rarely lives alone. Our team handles the electrical, mechanical, and ventilation work tied to your equipment in-house. One accountable team, no subcontractor coordination.
Equipment We Service
Every Piece of Cold Equipment in Your Operation
From the walk-in your line cooks rely on to the ice machine behind the bar, we maintain, repair, and install the full range of commercial refrigeration equipment.
Walk-In Cooler & Walk-In Freezer Repair
New builds, retrofit, door and gasket service, evaporator and condenser work, refrigerant management, and temperature monitoring. Walk-in freezer repair is its own discipline: defrost timers, door and floor heaters, and low-temp compressor behavior fail in ways coolers never do. Our techs carry the parts that fix both. See our dedicated walk-in cooler repair and walk-in freezer repair pages.
Reach-In Refrigeration
Reach-in coolers, freezers, prep tables, and undercounter units. Compressor service, control board diagnostics, and full equipment replacement. See our reach-in and prep table repair page.
Ice Machines
Manitowoc factory-trained service plus full coverage of Hoshizaki, Scotsman, Follett, and other major brands. Cleaning programs, water filtration, and full replacement. See our dedicated ice machine repair page.
Refrigerated Prep Tables & Display Cases
Sandwich and pizza prep stations, deli cases, bakery cases, and beverage merchandisers. Compressor, evaporator, and temperature control service.
Maintenance Programs
Scheduled preventive maintenance contracts tailored to your equipment and locations. Cleanings, filter changes, gasket inspections, and refrigerant checks on a regular cadence.
System Design & Replacement
Complete refrigeration system design and replacement projects. Load calculations, equipment specification, electrical and mechanical integration, commissioning.
Manufacturer Training & Multi-Brand Experience
Factory-Trained for Manitowoc Ice Systems
Manufacturer training supports accurate diagnostics, proper procedures and access to technical resources for Manitowoc commercial ice machines. Our refrigeration team also services major commercial cold-equipment brands.
Factory-Trained Agent
Manitowoc
Commercial ice machines and dispensers used in restaurants, bars, hotels, and healthcare. Factory certification on one of the most installed ice systems in North America. Manitowoc service details.
Multi-Brand Commercial Service
Commercial Refrigeration
Walk-ins, reach-ins, prep tables, display cases and ice systems from major commercial manufacturers. Service recommendations are based on equipment condition, parts support and operating risk.
Major commercial refrigeration brands serviced. Hoshizaki, Scotsman, True, Beverage-Air, Continental, Traulsen, Turbo Air, Hobart and more.
A Better Commercial Decision
Repair the System—or Plan the Replacement?
We do not publish made-up price ranges. We diagnose the equipment, explain the operating risk and show the factors that make repair or replacement the better business decision.
Repair Usually Makes Sense When
- The failure is isolated and the rest of the system is sound.
- Critical parts remain available and supported.
- The equipment still meets the operation's capacity needs.
- The repair restores reliable operation without repeated callbacks.
- Age, energy use and refrigerant type do not create a larger near-term risk.
Replacement Deserves a Quote When
- Major sealed-system components are failing on aging equipment.
- Leaks or controls have become recurring operating expenses.
- Parts are obsolete, delayed or disproportionately expensive.
- The system is undersized for current production or door traffic.
- Downtime risk now costs more than planned replacement.
Managing several locations or a full equipment portfolio?
Build maintenance, equipment history, priority dispatch and emergency eligibility into one commercial account.
How We Work With You
Three Ways to Engage Our Team
Pick the model that fits your operation. We can scale from a single service call to ongoing portfolio management.
01
Single Service Calls
Equipment down or acting up? Call us, and we'll dispatch a tech with the parts and expertise to diagnose and resolve it. Transparent quotes, no surprise invoicing.
02
Maintenance Programs
Recurring preventive maintenance on a schedule that fits your equipment and operations. Scheduled cleanings, filter changes, and inspections reduce breakdowns and extend equipment life.
03
Multi-Location Accounts
Restaurant groups, hotel chains, grocery operators, and property managers: one point of contact, consistent service across all locations, consolidated billing if preferred.
Why Elite Service for Refrigeration
Credentials That Mean Something
Refrigeration touches multiple trades, regulatory requirements, and your bottom line. Elite Service brings the licensing, certifications, and experience that make us a confident choice for commercial operators.
12+
Years in Business
Founded May 2014. Over a decade serving Hampton Roads commercial operators.
100+
Years Combined
Our technicians bring 100+ years of combined trade experience to every job.
2
Factory Certifications
Manitowoc factory-trained commercial ice-machine service.
24/7
Emergency Service
After-hours emergency response available for our established customers.
Field-Tested Answers
Commercial Refrigeration Troubleshooting Guides
Safe operator checks, clear escalation points and the symptoms our technicians need before the truck arrives.
Not Holding Temperature
Airflow, doors, ice, controls and the safe checks an operator can make.
Read the temperature guide →Machine Not Making Ice
A ten-minute operator check for power, water, filters, heat and fault codes.
Read the no-ice guide →Ice Buildup on the Coil
What visible ice means, what not to chip and when airflow becomes an emergency.
Read the coil-ice guide →Door Frozen Shut
How to protect the door, identify heat failure and avoid an expensive pry-bar mistake.
Read the frozen-door guide →Refrigeration Resource Center
Browse all equipment pages and troubleshooting guides in one place.
View the resource center →Refrigeration FAQs
Common Questions About Commercial Refrigeration
What restaurant managers, facilities directors, and operators ask before they bring us in.
We service walk-in coolers and freezers, reach-in refrigeration, ice machines, refrigerated prep tables, display cases and complete commercial refrigeration systems. We are factory-trained for Manitowoc commercial ice machines and service major brands of commercial refrigeration equipment.
Yes. We offer recurring preventive maintenance programs for restaurants, hotels, grocers, and multi-location operators across Hampton Roads. Scheduled maintenance protects your equipment investment, reduces emergency breakdowns, and keeps your refrigeration running at peak efficiency. Contact our office to discuss a maintenance program tailored to your equipment and locations.
Manitowoc commercial ice machines use manufacturer-specific controls, sequences and diagnostic procedures. Factory training supports accurate troubleshooting, correct service procedures and access to appropriate technical resources. Warranty coverage depends on the equipment, installation and current manufacturer terms.
Yes. Our refrigeration program is built to support multi-location restaurant groups, hotel chains, grocery operators, and property management portfolios across Hampton Roads. One point of contact, consistent service standards across your locations, and consolidated billing if preferred. Class A licensure and SWaM certification also satisfy most corporate vendor approval requirements.
We handle both. Our Class A Contractor license authorizes full-scale commercial refrigeration installations including new walk-in cooler and freezer builds, refrigeration system design, electrical and mechanical integration, and complete restaurant kitchen retrofits. Existing equipment service, repair, and ongoing maintenance is also a major part of our business.
Most commercial refrigeration projects touch multiple trades: electrical power for the equipment, mechanical refrigeration systems, ventilation for the equipment room, and integration with restaurant kitchen layouts. Because Elite Service holds Class A licensure across electrical, mechanical, and refrigeration, we handle the entire project in-house. No subcontractor coordination, no finger-pointing between trades, one accountable team from start to finish.
Yes. We repair walk-in freezers and walk-in coolers across Hampton Roads, including defrost system failures, ice buildup, door and floor heater faults, and compressor problems. Emergency service is available 24/7 for established customers and Elite Advantage members.
Get In Touch
Ready to Get Started?
Two ways to reach us: call us directly or submit a service request and our office team will be in touch promptly.
Call Today · Mon-Fri 7:30a-4:00p
(757) 641-0085
Office hours: Mon-Fri 7:30a-4:00p · After-hours response for established customers and Elite Advantage members
Request Received!
Thank you for contacting Elite Service & Enterprises. Our team will be in touch promptly. For urgent matters or emergency service, please call (757) 641-0085.