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Commercial Ice Machine Service
Ice Machine Repair, Cleaning & Maintenance
Commercial Ice Machine Repair Across Hampton Roads
Elite Service & Enterprises repairs and maintains commercial ice machines across Hampton Roads, Virginia, including Manitowoc, Hoshizaki, Scotsman, Follett and Ice-O-Matic units. Virginia Class A licensed, Chesapeake headquarters, commercial accounts only. Emergency service is available 24/7 for established customers and Elite Advantage members.
Class A Licensed
#2705 1553792
Multi-Brand Service
Commercial Ice Machines
Since 2014
12+ Years
Built for Ice-Dependent Operations
No Ice Means No Service.
Bars, restaurants, hotels, healthcare facilities, and convenience stores across Hampton Roads run on ice, and an empty bin stops service faster than almost any other failure. Ice machine work is part of our full commercial refrigeration practice: repair, cleaning, preventive maintenance, and replacement, handled by one accountable team.
Class A Licensed
Virginia's highest contractor classification. Authorized for refrigeration, mechanical, and electrical work at any project value, which matters when an ice machine problem turns out to be a power or water problem.
Brand-Specific Diagnostics
Commercial service across Manitowoc, Hoshizaki, Scotsman, Follett and Ice-O-Matic, using the correct control sequences and technical information instead of parts-swapping guesswork.
Cross-Trade Capability
Ice machines fail at the intersection of water, power, and refrigeration. We handle all three in-house: dedicated circuits, water filtration and drainage, and the refrigeration system itself. No subcontractor coordination.
Problems We Fix
Every Ice Machine Problem, From Bin to Compressor
Cubers, flakers, nugget machines, undercounter units, and remote condenser systems. If it is supposed to make ice and it is not, this is the list we work through.
No Ice Production
The machine runs but the bin stays empty. Water inlet valves, harvest sensors, control board faults, and refrigeration circuit failures are the usual suspects. We find which one it is and fix that, not a list of maybes. Not sure which you have? Start with our no-ice diagnostic checklist.
Low Ice Production
Output well under nameplate rating points to scale on the evaporator plate, dirty condenser coils, high ambient heat, or a tired compressor. A Hampton Roads summer exposes all four at once.
Dirty, Cloudy, or Bad-Tasting Ice
Scale, slime, and biofilm end up in the glass and on the inspection report. We deep clean, sanitize, descale, and service filtration so the ice is as clean as the machine that made it.
Water Leaks & Drain Problems
Failed inlet valves, cracked distribution tubes, dead drain pumps, and clogged lines put water where it should never be. We repair the leak and correct what caused it.
Machines That Won't Cycle
Stuck in harvest, stuck in freeze, or looping fault codes. Note the code before you call: it points our tech at the failing subsystem before the truck arrives.
Cleaning & Sanitization Programs
Scheduled descaling, sanitizing, and filter changes on a calendar, so the inside of your ice machine is something a health inspector can look at without anyone holding their breath.
Preventive Maintenance
Quarterly or semi-annual service under the Elite Advantage Program: production checks, water treatment, coil cleaning, and wear parts before they fail. Members get priority dispatch and 24/7 emergency access.
Installation & Replacement
Sizing to real demand, dedicated power, water and drainage done right, and remote condenser placement that survives July. Equipment we install is backed by factory-authorized warranty service.
Commercial Ice Machine Brands
The Ice Machine Brands Hampton Roads Runs
We use manufacturer-specific diagnostics and parts information for Manitowoc and service the other major ice-machine brands commonly found in Hampton Roads kitchens, bars, hotels and commercial facilities.
Manitowoc Service
Manitowoc
Commercial service for Manitowoc cubers, nugget machines and Indigo controls, with factory-authorized warranty service on Manitowoc equipment we install. Full Manitowoc service details.
Serviced Daily
Hoshizaki, Scotsman, Follett & Ice-O-Matic
Serviced daily across Hampton Roads: repair, cleaning, and maintenance on the machines behind most local bars, restaurants, and hotels.
And we service every major brand of commercial refrigeration equipment. Hoshizaki, Scotsman, True, Beverage-Air, Continental, Traulsen, Turbo Air, Hobart, and more.
How We Work With You
Three Ways to Engage Our Team
Pick the model that fits your operation. We can scale from a single service call to ongoing portfolio management.
01
Single Service Calls
Ice machine down or underproducing? Call us and we'll dispatch a tech with the parts and expertise to diagnose and resolve it. Transparent quotes, no surprise invoicing.
02
Maintenance Programs
Recurring preventive maintenance on a schedule that fits your equipment and operations. Scheduled cleanings, filter changes, and inspections reduce breakdowns and extend equipment life.
03
Multi-Location Accounts
Restaurant groups, hotel chains, grocery operators, and property managers: one point of contact, consistent service across all locations, consolidated billing if preferred.
Why Elite Service for Refrigeration
Credentials That Mean Something
Refrigeration touches multiple trades, regulatory requirements, and your bottom line. Elite Service brings the licensing, certifications, and experience that make us a confident choice for commercial operators.
12+
Years in Business
Founded May 2014. Over a decade serving Hampton Roads commercial operators.
100+
Years Combined
Our technicians bring 100+ years of combined trade experience to every job.
6
Commercial Trades
Electrical, HVAC, refrigeration, lighting, ventilation and restaurant equipment under one Class A contractor.
24/7
Emergency Service
After-hours emergency response available for our established customers.
Refrigeration FAQs
Common Questions About Ice Machine Repair
What restaurant managers, facilities directors, and operators ask before they bring us in.
Confirm power and water first: breaker on, water valve open, filter not clogged. Check that the room isn't cooking the machine; production falls hard above 90 degrees ambient. If those check out, the fault is usually internal, such as a water inlet valve, harvest sensor, or refrigeration circuit problem, and worth a service call before you start buying bagged ice.
At minimum every six months, and quarterly for high-volume or hard-water sites. Health inspectors look inside the bin and at the interior surfaces; scale and slime are citation material. Elite Advantage members get cleanings on a schedule so it is never a scramble.
Yes. We service Manitowoc commercial ice machines, and Manitowoc equipment we install is backed by factory-authorized warranty service. We also service Hoshizaki, Scotsman, Follett and Ice-O-Matic machines.
Manitowoc, Hoshizaki, Scotsman, Follett and Ice-O-Matic across Hampton Roads. If you run a different brand, call and ask. If we cannot service your machine properly, we will tell you rather than learn on your equipment.
If the machine is past ten years old, produces well under its rating even when clean, or needs a compressor, replacement usually wins on ice cost per pound. We will show you both numbers and let you decide.
For established customers and Elite Advantage members, yes, 24/7 with same-day emergency response. New customers can reach the office Monday through Friday, 7:30am to 4:00pm at (757) 641-0085, and joining Elite Advantage adds you to the 24/7 emergency list.
Get In Touch
Ready for Reliable Ice?
Two ways to reach us: call us directly or submit a service request and our office team will be in touch promptly.
Call Today · Mon-Fri 7:30a-4:00p
(757) 641-0085
Office hours: Mon-Fri 7:30a-4:00p · After-hours response for established customers and Elite Advantage members
Request Received!
Thank you for contacting Elite Service & Enterprises. Our team will be in touch promptly. For urgent matters or emergency service, please call (757) 641-0085.